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**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 17:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Google MDM unless they use GCPW (Google Credential Provider for Windows). **Workaround** None at this time
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Investigating - Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Some users may observe an "Identity Verification Failed" error message while attempting to log in to the Business Center. Reported Start Time: 17 October 2025 Next Update: As current status changes or new information becomes available. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: EPS-34588 Oct 20, 2025 - 23:58 UTC
Last update on
**Title** We are investigating an issue impacting Google MDM for Windows Devices **Description** We are experiencing an issue impacting Google Identity and Google MDM beginning on Tuesday, 2025-10-14 10:23 PDT. Windows native settings app responsible for communicating with Google Identity and Google MDM is using Internet Explorer 11 which has been deprecated by Microsoft. Google Identity servers are failing to serve requests for IE11 which is impacting device enrollment. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-10-20 17:00 PDT with current details. **Symptoms** Customers are not able to enroll new Windows devices to Google MDM unless they use GCPW (Google Credential Provider for Windows). **Workaround** None at this time
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